Front Desk Supervisor - Lead Guest Experience

FrontDoor, LLC; Davenport (IA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth opportunities within the hotel

Supportive and team-oriented work env.

Leadership role in guest experiences

Job summary

FrontDoor, LLC is seeking a strong Front Desk Supervisor to oversee the front office at Hotel Blackhawk in Davenport, IA. You will lead a team, ensure guest satisfaction from arrival to departure, and uphold high service standards in a fast-paced environment.

The ideal candidate has 3–5+ years at the front desk with supervisory experience, excellent communication, and the ability to manage high-pressure situations, including evenings and weekends.

Qualifications

• 3–5+ years of hotel front desk experience.
• 1–2 years in a supervisory or leadership role.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Solid understanding of hotel operations and guest service standards.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Supervise daily front desk operations with accuracy and professionalism.
• Lead, coach, and motivate front desk agents to deliver outstanding service.
• Primary contact for escalated guest concerns and VIP requests.
• Monitor check-in/check-out processes for a smooth experience.
• Train new team members and reinforce service standards and hotel policies.
• Assist with scheduling, shift coverage, and staff performance management.
• Ensure proper handling of reservations, billing, and cash transactions.
• Coordinate with housekeeping, maintenance, and management to meet guest needs.
• Maintain a polished, organized front desk environment.

Skills

Front desk operations

Leadership

Guest service

Communication

Conflict resolution

Tools

Opera PMS

FOSSE

Job description

FrontDoor, LLC is seeking a strong Front Desk Supervisor to oversee the front office at Hotel Blackhawk in Davenport, IA. You will lead a team, ensure guest satisfaction from arrival to departure, and uphold high service standards in a fast-paced environment.

The ideal candidate has 3–5+ years at the front desk with supervisory experience, excellent communication, and the ability to manage high-pressure situations, including evenings and weekends.