Front Desk Supervisor - Lead Guest Experience & Team Growth

Restoration St Louis Inc; Davenport (IA); On-site; USD 17,000 - 18,000; Full time

Job summary

Hotel Blackhawk in Davenport, IA seeks a strong Front Desk Supervisor to lead the front office team and ensure exceptional service from arrival to departure. This hands-on leader thrives in a fast-paced hospitality environment and sets high standards.

You will supervise daily front desk operations, coach staff, handle escalated guest concerns, manage check-in/check-out, and coordinate with housekeeping and maintenance to meet guest needs. Evening and weekend availability is a must.

Qualifications

• 3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Proven ability to manage high-pressure situations with professionalism.
• Solid understanding of hotel operations, reservations systems, and guest service standards.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism.
• Lead, coach, and motivate front desk agents to deliver outstanding guest service.
• Serve as the primary point of contact for escalated guest concerns and VIP requests.
• Monitor check-in/check-out processes to ensure a smooth and welcoming experience.
• Train new team members and reinforce service standards and hotel policies.
• Assist with scheduling, shift coverage, and staff performance management.
• Ensure proper handling of reservations, billing, and cash transactions.
• Coordinate closely with housekeeping, maintenance, and management to meet guest needs.
• Maintain a polished, organized, and guest‑ready front desk environment.

Skills

Leadership

Communication

Conflict resolution

Customer service

Hotel operations

Shift management

Tools

Opera PMS

FOSSE PMS

Job description

Hotel Blackhawk in Davenport, IA seeks a strong Front Desk Supervisor to lead the front office team and ensure exceptional service from arrival to departure. This hands-on leader thrives in a fast-paced hospitality environment and sets high standards.

You will supervise daily front desk operations, coach staff, handle escalated guest concerns, manage check-in/check-out, and coordinate with housekeeping and maintenance to meet guest needs. Evening and weekend availability is a must.