Front Desk Supervisor

FrontDoor, LLC; Davenport (IA); Presencial; USD 34.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay based on experience

Growth opportunities within the hotel

Supportive and team-oriented work env.

Leadership role in guest experiences

Descripción de la vacante

FrontDoor, LLC is seeking a strong Front Desk Supervisor to oversee the front office at Hotel Blackhawk in Davenport, IA. You will lead a team, ensure guest satisfaction from arrival to departure, and uphold high service standards in a fast-paced environment.

The ideal candidate has 3–5+ years at the front desk with supervisory experience, excellent communication, and the ability to manage high-pressure situations, including evenings and weekends.

Formación

• 3–5+ years of hotel front desk experience.
• 1–2 years in a supervisory or leadership role.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Solid understanding of hotel operations and guest service standards.
• Flexible availability, including evenings, weekends, and holidays.

Responsabilidades

• Supervise daily front desk operations with accuracy and professionalism.
• Lead, coach, and motivate front desk agents to deliver outstanding service.
• Primary contact for escalated guest concerns and VIP requests.
• Monitor check-in/check-out processes for a smooth experience.
• Train new team members and reinforce service standards and hotel policies.
• Assist with scheduling, shift coverage, and staff performance management.
• Ensure proper handling of reservations, billing, and cash transactions.
• Coordinate with housekeeping, maintenance, and management to meet guest needs.
• Maintain a polished, organized front desk environment.

Conocimientos

Front desk operations

Leadership

Guest service

Communication

Conflict resolution

Herramientas

Opera PMS

FOSSE

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Davenport, IA, US

3 days ago Requisition ID: 1972

Salary Range: $17.00 To $18.00 Annually

Position Overview

Hotel Blackhawk Hotel. Nights, Days, Weekends a must

We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands‑on leader who thrives in a fast‑paced hospitality environment, sets high standards, and leads by example.

Key Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
• Lead, coach, and motivate front desk agents to deliver outstanding guest service
• Serve as the primary point of contact for escalated guest concerns and VIP requests
• Monitor check‑in/check‑out processes to ensure a smooth and welcoming experience
• Train new team members and reinforce service standards and hotel policies
• Assist with scheduling, shift coverage, and staff performance management
• Ensure proper handling of reservations, billing, and cash transactions
• Coordinate closely with housekeeping, maintenance, and management to meet guest needs
• Maintain a polished, organized, and guest‑ready front desk environment

Required Qualifications

• 3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
• Strong leadership and team‑building skills
• Excellent communication and conflict resolution abilities
• Proven ability to manage high‑pressure situations with professionalism
• Solid understanding of hotel operations, reservations systems, and guest service standards
• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Experience with property management systems (PMS) such as Opera, FOSSE, or similar
• Background in training and developing high‑performing teams
• Strong attention to detail and organizational skills

What We Offer

• Competitive pay based on experience
• Opportunities for growth within the hotel
• Supportive and team‑oriented work environment
• The chance to play a key leadership role in delivering exceptional guest experiences