Front Desk Supervisor

Seven Gables Inn; Davenport (IA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth opportunities within the hotel

Supportive, team-oriented environment

Key leadership role in guest services

Job summary

Hotel Blackhawk in Davenport, IA is seeking a Front Desk Supervisor to lead the front office team and ensure exceptional guest experiences from arrival to departure.

The role requires hands-on leadership in a fast-paced hospitality environment, with responsibilities including staffing, guest relations, and coordination with housekeeping and management.

Qualifications

• 3–5+ years of hotel front desk experience, with supervisory background.
• Strong leadership and team-building abilities.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Supervise daily front desk operations with efficiency and professionalism.
• Lead, coach, and motivate front desk agents to deliver outstanding guest service.
• Handle escalated guest concerns and VIP requests; manage check-in/check-out processes.

Skills

Front desk experience

Leadership

Communication skills

Conflict resolution

Tools

Opera PMS

FOSSE

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Davenport, IA, US

3 days ago Requisition ID: 1972

Salary Range: $17.00 To $18.00 Annually

Position Overview

Hotel Blackhawk Hotel. Nights, Days, Weekends a must

We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands‑on leader who thrives in a fast‑paced hospitality environment, sets high standards, and leads by example.

Key Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
• Lead, coach, and motivate front desk agents to deliver outstanding guest service
• Serve as the primary point of contact for escalated guest concerns and VIP requests
• Monitor check‑in/check‑out processes to ensure a smooth and welcoming experience
• Train new team members and reinforce service standards and hotel policies
• Assist with scheduling, shift coverage, and staff performance management
• Ensure proper handling of reservations, billing, and cash transactions
• Coordinate closely with housekeeping, maintenance, and management to meet guest needs
• Maintain a polished, organized, and guest‑ready front desk environment

Required Qualifications

• 3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
• Strong leadership and team‑building skills
• Excellent communication and conflict resolution abilities
• Proven ability to manage high‑pressure situations with professionalism
• Solid understanding of hotel operations, reservations systems, and guest service standards
• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Experience with property management systems (PMS) such as Opera, FOSSE, or similar
• Background in training and developing high‑performing teams
• Strong attention to detail and organizational skills

What We Offer

• Competitive pay based on experience
• Opportunities for growth within the hotel
• Supportive and team‑oriented work environment
• The chance to play a key leadership role in delivering exceptional guest experiences