Guest Experience Lead - Front Desk Supervisor

Caesars Entertainment; Black Hawk (CO); On-site; USD 51,148,000 - 69,200,000; Full time

Job summary

Caesars Entertainment in Black Hawk, Colorado is seeking a Lead Front Desk Clerk to oversee daily front desk operations and deliver friendly, accurate service. You will support reservations, manage room inventory, and provide guidance to Front Desk Clerks to maintain high standards.

The role emphasizes strong communication, attention to detail, and leadership in a fast-paced guest‑facing environment. Evening/weekend availability and compliance with policies are required.

Qualifications

• Strong leadership and guest service skills with the ability to support and guide team members.
• Excellent verbal and written communication skills.
• Ability to operate office equipment and multi-line telephone systems.
• Ability to stand for extended periods and perform duties in a busy environment.
• Lead or supervisory experience preferred.

Responsibilities

• Lead and support daily front desk operations, ensuring exceptional guest service and efficient workflow.
• Process and oversee incoming and outgoing hotel reservations with accuracy and timeliness.
• Maintain accurate and up-to-date records of room occupancy, availability, and guest information.
• Issue player’s cards, comps, and event tickets in accordance with company procedures and internal controls.
• Provide guidance, training, and support to Front Desk Clerks to ensure adherence to service standards and procedures.
• Serve as a point of contact for guest concerns, resolving issues promptly and professionally.
• Operate office equipment and multi‑line phone systems to support daily operations.
• Monitor front desk activity to ensure accuracy, efficiency, and compliance with company policies.
• Maintain a clean, organized, and guest‑ready front desk environment at all times.
• Perform duties effectively under pressure in a fast‑paced, high‑guest‑contact environment.
• Support other front desk and hotel operations as needed, including coordination with housekeeping and other departments.
• Communicate operational updates, guest concerns, and performance feedback to management.
• Perform additional duties or special assignments as required.

Skills

Leadership

Guest service

Communication

Attention to detail

Problem-solving

Team guidance

Work under pressure

Education

High school diploma or GED

Tools

Multi-line phone systems

Office equipment

Job description

Caesars Entertainment in Black Hawk, Colorado is seeking a Lead Front Desk Clerk to oversee daily front desk operations and deliver friendly, accurate service. You will support reservations, manage room inventory, and provide guidance to Front Desk Clerks to maintain high standards.

The role emphasizes strong communication, attention to detail, and leadership in a fast-paced guest‑facing environment. Evening/weekend availability and compliance with policies are required.