Front Desk Supervisor

Automatic Data Processing, Inc.; Davenport (IA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

Leadership role

Job summary

Hotel Blackhawk in Davenport, IA is seeking a strong Front Desk Supervisor to lead our front office team and ensure exceptional service from arrival to departure.

This hands-on leadership role requires guiding staff, managing check-ins and check-outs, handling VIP requests, and coordinating with housekeeping and maintenance to meet guest needs while upholding brand standards.

Flexibility with evenings, weekends, and holidays is required.

Qualifications

• 3–5+ years of hotel front desk experience.
• At least 1–2 years in supervisory role.
• Strong leadership and team-building skills.
• Excellent communication and conflict resolution abilities.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Supervise daily front desk operations with efficiency and professionalism.
• Lead and motivate front desk agents to deliver outstanding guest service.
• Handle escalated guest concerns and VIP requests.
• Monitor check-in/check-out processes for a smooth experience.
• Train new team members and reinforce service standards.
• Assist with scheduling, shift coverage, and staff performance.
• Ensure proper handling of reservations, billing, and cash transactions.
• Collaborate with housekeeping, maintenance, and management to meet guest needs.
• Maintain a polished, guest-ready front desk environment.

Skills

Front desk leadership

Guest service

Communication

Conflict resolution

Team motivation

Scheduling

Tools

Opera PMS

FOSSE

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

Davenport, IA, US

Salary Range: $17.00 To $18.00 Annually

Position Overview

Hotel Blackhawk Hotel. Nights, Days, Weekends a must

We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.

Key Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
• Lead, coach, and motivate front desk agents to deliver outstanding guest service
• Serve as the primary point of contact for escalated guest concerns and VIP requests
• Monitor check-in/check-out processes to ensure a smooth and welcoming experience
• Train new team members and reinforce service standards and hotel policies
• Assist with scheduling, shift coverage, and staff performance management
• Ensure proper handling of reservations, billing, and cash transactions
• Coordinate closely with housekeeping, maintenance, and management to meet guest needs
• Maintain a polished, organized, and guest-ready front desk environment

Required Qualifications

• 3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
• Strong leadership and team-building skills
• Excellent communication and conflict resolution abilities
• Proven ability to manage high-pressure situations with professionalism
• Solid understanding of hotel operations, reservations systems, and guest service standards
• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Experience with property management systems (PMS) such as Opera, FOSSE, or similar
• Background in training and developing high-performing teams
• Strong attention to detail and organizational skills

What We Offer

• Competitive pay based on experience
• Opportunities for growth within the hotel
• Supportive and team-oriented work environment
• The chance to play a key leadership role in delivering exceptional guest experiences