Guest Services Leader - Front Desk Operations

Peregrine Hospitality; Beaverton (OR); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Paid time off

Job summary

Peregrine Hospitality is seeking a Front Office Manager to oversee all Front Desk operations, ensuring guest satisfaction, training staff, and managing daily shifts. This role drives service quality, coordinates schedules, and maintains hotel policies to deliver exceptional guest experiences.

The position requires directing front desk activities, verifying guest details, promoting rewards programs, and coordinating with management to uphold standards.

Qualifications

• Front desk management experience preferred.
• Hilton PEP experience strongly preferred.
• Ability to prioritize with limited supervision.
• Detail oriented and able to multi-task.
• Effective communication in a team environment.

Responsibilities

• Oversee guest service needs at the Front Desk.
• Cover shifts and breaks with Front Desk Agents.
• Provide new hire and ongoing guest service training.
• Welcome and register guests efficiently; verify identification and payment per hotel policy.
• Check out departing guests following hotel procedures.
• Assist in payroll/timekeeping and scheduling.
• Promote Rewards Program to guests.
• Ensure staff is properly groomed and uniforms maintained.

Skills

Guest service

Staff training

Multi-tasking

Front desk ops

Communication

Job description

Peregrine Hospitality is seeking a Front Office Manager to oversee all Front Desk operations, ensuring guest satisfaction, training staff, and managing daily shifts. This role drives service quality, coordinates schedules, and maintains hotel policies to deliver exceptional guest experiences.

The position requires directing front desk activities, verifying guest details, promoting rewards programs, and coordinating with management to uphold standards.