Front Desk Supervisor – Guest Experience Leader

Peregrine Hospitality; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Desk Supervisor to oversee front desk staff and ensure smooth, professional operations. The role emphasizes customer service, organization, and accurate record keeping, with responsibilities spanning reservations, guest check-in/check-out, and guest interactions.

Ideal candidates will have at least 2 years in a hotel front desk setting, leadership experience, and familiarity with Marriott systems.

Qualifications

• Minimum 2 years of hotel front desk experience.
• Leadership experience in a supervisory role.
• Excellent people skills to supervise staff.
• Knowledge of Marriott systems.

Responsibilities

• Train and monitor front desk staff.
• Assist with reservations and check-in/check-out processes.
• Maintain courteous telephone service and guest interactions.
• Coordinate with guests before arrival and through departure (reservations, wake up calls, routing, charges).
• Ensure security and privacy of guest rooms and keys.
• Communicate with management via reports and guest feedback.
• Assist with special requests, group blocking, and unusual circumstances.
• Conduct site inspections for safety and client tours.
• Maximize revenues through sales and service excellence.

Skills

People management

Customer service

Staff supervision

Training

Tools

Marriott systems

Job description

Peregrine Hospitality is seeking a Front Desk Supervisor to oversee front desk staff and ensure smooth, professional operations. The role emphasizes customer service, organization, and accurate record keeping, with responsibilities spanning reservations, guest check-in/check-out, and guest interactions.

Ideal candidates will have at least 2 years in a hotel front desk setting, leadership experience, and familiarity with Marriott systems.