Guest Services Leader — Front Desk & Breakfast Ops

A & R Hospitality; Mobile (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid vacation time

Hotel discounts

Paid Holidays

Continuous training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teledoc for eligible employees

Job summary

A & R Hospitality Group is seeking a Guest Service Manager to lead the Front Desk and Breakfast teams, delivering outstanding guest service. The GSM reports to the General Manager and supervises day-to-day front desk and breakfast operations, handling guest interactions, reservations, and inquiries with a focus on timely resolutions.

The role requires strong leadership, professional appearance, and the ability to manage multiple priorities in a high-paced hotel environment.

Qualifications

• Provides frontline guest services leadership and supports hotel operations.
• Manages Front Desk and Breakfast teams while ensuring high guest satisfaction.
• Requires effective communication with guests and departments to optimize operations.

Responsibilities

• Greet and check in arriving guests and check out departing guests.
• Lead Front Desk and Breakfast teams and schedule shifts.
• Handle guest inquiries, requests, and resolve complaints with a positive resolution.
• Assist in hiring, training, and accountability for Front Desk and Breakfast staff.
• Prepare and reconcile cash deposits and maintain cash controls.

Skills

Customer service

Leadership

Front desk operations

Team supervision

Communication

Job description

A & R Hospitality Group is seeking a Guest Service Manager to lead the Front Desk and Breakfast teams, delivering outstanding guest service. The GSM reports to the General Manager and supervises day-to-day front desk and breakfast operations, handling guest interactions, reservations, and inquiries with a focus on timely resolutions.

The role requires strong leadership, professional appearance, and the ability to manage multiple priorities in a high-paced hotel environment.