Guest Experience Leader — Front Desk & Breakfast

MOBILE HOME 2 SUITES; Mobile (AL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid vacation time

Hotel discounts

Paid Holidays

Continuous training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teledoc for eligible employees

Job summary

A & R Hospitality Group is seeking a Guest Service Manager to lead the Front Desk and Breakfast teams at our Mobile, AL property. You will oversee guest check-ins/outs, reservations, and daily front desk operations while delivering exceptional service to guests and clients.

As GSM, you’ll supervise staff, manage schedules, handle guest inquiries, and collaborate with other departments to ensure smooth operations. Equal opportunity employer committed to guest satisfaction.

Qualifications

• Experience in hotel front desk operations and guest services.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to handle high-paced environment.

Responsibilities

• Lead Front Desk and Breakfast teams and supervise operations.
• Greet and check in/out guests and handle inquiries.
• Respond to guest requests and resolve complaints promptly.
• Assist with reservations and manage cash deposits.
• Coordinate with support departments to optimize operations.

Job description

A & R Hospitality Group is seeking a Guest Service Manager to lead the Front Desk and Breakfast teams at our Mobile, AL property. You will oversee guest check-ins/outs, reservations, and daily front desk operations while delivering exceptional service to guests and clients.

As GSM, you’ll supervise staff, manage schedules, handle guest inquiries, and collaborate with other departments to ensure smooth operations. Equal opportunity employer committed to guest satisfaction.