Front Desk Leader - Guest Services & Operations

M&R Hotel Management; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

M&R Hotel Management is seeking a Guest Service Supervisor to lead front desk operations and uphold exceptional guest service standards. The role involves supervising GSRs, managing scheduling, and ensuring accurate daily deposits while maintaining a welcoming lobby environment.

Responsibilities include check-in/out, handling guest inquiries, and coordinating with management on yield-related decisions. Strong leadership and hospitality experience are essential for success in this position.

Qualifications

• Hospitality-related know-how and customer-focused approach.
• Ability to manage front desk operations and guest inquiries.
• Strong communication and team leadership in a fast-paced hotel environment.

Responsibilities

• Provide high-quality guest service at all times.
• Check guests in and out efficiently and courteously.
• Handle mail and messages per procedures; maintain knowledge of staff, rooms, amenities.
• Take reservations and answer inquiries with proper telephone etiquette.
• Block rooms, manage special requests, and assist with yield management.

Skills

Guest service

Scheduling

Communication

Leadership

Job description

M&R Hotel Management is seeking a Guest Service Supervisor to lead front desk operations and uphold exceptional guest service standards. The role involves supervising GSRs, managing scheduling, and ensuring accurate daily deposits while maintaining a welcoming lobby environment.

Responsibilities include check-in/out, handling guest inquiries, and coordinating with management on yield-related decisions. Strong leadership and hospitality experience are essential for success in this position.