Assistant Front Office Manager — Breakfast & Guest Experience

hriproperties; United States; On-site; USD 34,000 - 41,000; Full time

Job summary

HRI Properties in the United States is seeking an Assistant Front Office Manager to oversee Guest Services, ensuring alignment with hotel standards and brand philosophy.

You will manage daily operations, lead a team of Guest Services Staff and Breakfast Staff, and collaborate with departments to deliver exceptional guest experiences.

This role requires flexible scheduling and strong customer service skills, with opportunities to contribute to overall hotel success.

Qualifications

• Minimum of 2 years front office management experience, preferably with a hotel brand.
• Flexible schedule including mornings, evenings, weekends, holidays and overnight shifts.
• Exceptional customer service skills.

Responsibilities

• Manage guest services operations and ensure daily checklists are completed.
• Resolve guest issues and requests with urgency and empathy.
• Ensure front desk procedures (room assignments, payments, key distribution) are accurate.
• Coordinate with operations and sales for VIP arrivals, groups, and room blocks.
• Oversee Breakfast Operations to meet brand standards and guest expectations.

Skills

Front office management

Customer service

Flexible scheduling

Team leadership

Tools

Quore

Outlook

Hotel Radios

Job description

HRI Properties in the United States is seeking an Assistant Front Office Manager to oversee Guest Services, ensuring alignment with hotel standards and brand philosophy.

You will manage daily operations, lead a team of Guest Services Staff and Breakfast Staff, and collaborate with departments to deliver exceptional guest experiences.

This role requires flexible scheduling and strong customer service skills, with opportunities to contribute to overall hotel success.