Guest Services Leader & Concierge Operations

Highgate Hotels L.P.; Hawaii; On-site; USD 50,000 - 75,000; Full time

Job summary

Highgate Hotels L.P. is seeking a Guest Services Manager in Hawaii to oversee the Guest Services, Concierge, and Uniformed Services. The ideal candidate has at least 5 years of experience in hospitality, supervisory skills, and a strong customer-service orientation. Responsibilities include managing guest interactions, staff training, and revenue optimization. The work environment values attentiveness, friendliness, and compliance with company standards. A valid driver's license and familiarity with hotel software are required.

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must maintain a warm and friendly demeanor.

Responsibilities

• Respond to all guests' requests and complaints.
• Motivate and coach Guest Services personnel.
• Maximize room revenue and occupancy.

Skills

Supervisory skills

Effective communication

Multitasking

Customer service orientation

Problem-solving abilities

Education

2-year college degree

4-year college degree

Tools

Microsoft Windows

Spreadsheets

Word processing

Job description

Highgate Hotels L.P. is seeking a Guest Services Manager in Hawaii to oversee the Guest Services, Concierge, and Uniformed Services. The ideal candidate has at least 5 years of experience in hospitality, supervisory skills, and a strong customer-service orientation. Responsibilities include managing guest interactions, staff training, and revenue optimization. The work environment values attentiveness, friendliness, and compliance with company standards. A valid driver's license and familiarity with hotel software are required.