Guest Services Lead — Hotel Hospitality

ZMC Hotels, LLC; Independence (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off and 401(k)

Discounts on hotels across the country

Job summary

ZMC Hotels, LLC is seeking a front desk/bell staff team member in Independence, MO. The role focuses on delivering friendly guest service during peak hours, answering guest questions, and ensuring a positive stay for all guests.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, with 8-hour blocks. Ideal candidates are organized, able to work in a team, and proficient with basic computer tasks.

Qualifications

• Strong guest service focus and problem-solving ability.
• Excellent written and verbal communication.
• Ability to work in a team and lead others when needed.
• Comfort with basic computer tasks and software.

Responsibilities

• Ensure guests are treated efficiently and courteously and that standards are followed by staff.
• Address guest concerns and follow up as needed.
• Help maintain room inventory status to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure smooth arrival and departures and friendly service.

Skills

Guest service

Communication

Team leadership

Basic computing

Tools

POS systems

Job description

ZMC Hotels, LLC is seeking a front desk/bell staff team member in Independence, MO. The role focuses on delivering friendly guest service during peak hours, answering guest questions, and ensuring a positive stay for all guests.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, with 8-hour blocks. Ideal candidates are organized, able to work in a team, and proficient with basic computer tasks.