Guest Experience Concierge

ZMC Hotels; Council Bluffs (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental and vision options for

Paid time off and 401(k) for full-time

Hotel discounts for employees

DailyPay access to earned wages

Bonuses opportunities

Growth and upward mobility

Job summary

ZMC Hotels is looking for a friendly front desk associate to warmly welcome guests during morning, afternoon, and overnight shifts. You will check guests in, answer questions, and help ensure each stay begins with a genuine smile and efficient service.

Responsibilities include coordinating with housekeeping and bell staff, addressing guest concerns, and maintaining accurate records of arrivals, departures, and room status. A team-oriented attitude is essential.

Qualifications

• Must be highly organized.
• Strong knowledge of guest service and guest satisfaction.
• Good verbal and written communication skills.
• Team-oriented with ability to lead others.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure that all guests are treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Highly organized

Guest service knowledge

Verbal and written communication

Team leadership

Basic computation

Basic computer skills

Job description

ZMC Hotels is looking for a friendly front desk associate to warmly welcome guests during morning, afternoon, and overnight shifts. You will check guests in, answer questions, and help ensure each stay begins with a genuine smile and efficient service.

Responsibilities include coordinating with housekeeping and bell staff, addressing guest concerns, and maintaining accurate records of arrivals, departures, and room status. A team-oriented attitude is essential.