Guest Experience Lead — Front Desk & Concierge

ZMC Hotels; Pittsburgh (Allegheny County); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

DailyPay

Job summary

ZMC Hotels in Pittsburgh is seeking a fast, friendly front desk associate to check guests in during peak hours, greet with a warm smile, and help make their stay enjoyable for every guest. Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am.

You’ll answer guest questions, coordinate with staff, and maintain service standards to maximize guest satisfaction and smooth operations across the lobby and stay experience. We value teamwork, reliability, and strong communication, with opportunities for

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Job description

ZMC Hotels in Pittsburgh is seeking a fast, friendly front desk associate to check guests in during peak hours, greet with a warm smile, and help make their stay enjoyable for every guest. Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am.

You’ll answer guest questions, coordinate with staff, and maintain service standards to maximize guest satisfaction and smooth operations across the lobby and stay experience. We value teamwork, reliability, and strong communication, with opportunities for