Guest Services Lead: Hospital Concierge & Training

Hugh Chatham Health, Inc.; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health in Winston-Salem, North Carolina, is seeking a part-time Guest Services Associate to support patients, visitors and staff on Saturdays and Sundays, 7am–7pm, 24 hours per week.

The role requires a high school diploma or GED, a valid driver’s license and BLS certification, and proficiency with basic computer tasks including data entry. You will coordinate activities, provide directions, handle inquiries, and help maintain PHI safeguards while delivering courteous service.

Qualifications

• Education: High School Diploma or GED.
• Certification / Registration / License: Valid Driver's License, Basic Life Support Certification, Annual Defensive Driving Course
• Work Experience: Ability to type 60 words per minute. Computer proficiency.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff. Train volunteers as appropriate to their assignments.
• Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
• Receive, direct, and provide data to patients, healthcare team members, and hospital guests in a courteous and professional manner. Respond to patient and guest complaints.
• Provide guests with assistance throughout the facility, including directions, patient locations, and location of hospital amenities.
• Assist families in understanding hospital and departmental policies and procedures and promote open communication of information as appropriate.
• Respond as directed to all emergency, crisis, and disaster situations.
• Collect data and documentation that assists in identifying areas needing improved customer service. Assist leaders in recommending changes in facility and departmental policy and procedure.
• Facilitate improved customer service by identifying, responding to, and directing complaints, concerns, and compliments to the appropriate staff members and leaders.
• Accurately record and submit all documentation/statistical reports for services provided to patients and families.

Skills

Typing 60 wpm

Computer proficiency

Customer service

Education

High School Diploma or GED

Job description

Advocate Health in Winston-Salem, North Carolina, is seeking a part-time Guest Services Associate to support patients, visitors and staff on Saturdays and Sundays, 7am–7pm, 24 hours per week.

The role requires a high school diploma or GED, a valid driver’s license and BLS certification, and proficiency with basic computer tasks including data entry. You will coordinate activities, provide directions, handle inquiries, and help maintain PHI safeguards while delivering courteous service.