Patient Experience Lead

Atrium Health; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in Winston-Salem is seeking a dedicated staff member to coordinate teammate activities, orient new employees, and assist patients and guests with information and directions. This role emphasizes courteous patient service, PHI-safe handling, and accurate documentation in a hospital setting.

The position involves active participation in meetings, handling inquiries, and supporting department policies. A valid GED/HS diploma and basic safety training are required.

Qualifications

• High School Diploma or GED required.
• Basic Life Support Certification.
• Annual Defensive Driving Course.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff.
• Participate in staff meetings with Supervisors and Huddle Meetings.
• Direct and provide information to patients, healthcare team members, and hospital guests.
• Provide directions and assist guests to hospital amenities.
• Explain hospital policies and procedures to families and promote open communication.
• Respond to emergencies, crises, and disaster situations as directed.
• Collect data and documentation to identify areas for improving customer service.
• Directly address complaints and direct them to appropriate staff members.

Skills

Coordination

Training & Orientation

Customer service

Patient interaction

PHI handling

Documentation

Data collection

Emergency response

Education

High School Diploma or GED

Job description

Atrium Health in Winston-Salem is seeking a dedicated staff member to coordinate teammate activities, orient new employees, and assist patients and guests with information and directions. This role emphasizes courteous patient service, PHI-safe handling, and accurate documentation in a hospital setting.

The position involves active participation in meetings, handling inquiries, and supporting department policies. A valid GED/HS diploma and basic safety training are required.