Guest Services Lead — Growth & Bonuses

ZMC Hotels; Paradise Valley (AZ); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Wellness resources

401(k)

Bonus based on performance

Employee discounts

Job summary

ZMC Hotels in Paradise Valley is seeking a friendly, people-oriented front desk/guest services associate. You will check guests in during peak hours, answer questions, and ensure a welcoming stay. This role emphasizes a positive attitude, strong communication, and teamwork to maintain high service standards.

Shifts are 8 hours, scheduled 7am-3pm, 3pm-11pm, or 11pm-7am, with opportunities for growth and benefits such as discounts and wellness resources.

Qualifications

• Highly organized and able to manage guest needs efficiently.
• Strong communication skills, both verbal and written.
• Experience working in a team and guiding others as a team leader.
• Basic math and computer proficiency for basic check-ins and records.
• Customer-focused with a friendly, helpful demeanor.

Responsibilities

• Check in guests during peak hours with a friendly, attentive approach.
• Answer guest questions and help make their stay enjoyable.
• Keep track of room inventory and assist in revenue optimization.
• Supervise bell staff to ensure efficient and courteous service.

Skills

Guest service

Communication

Team leadership

Organization

Computational ability

Computer skills

Job description

ZMC Hotels in Paradise Valley is seeking a friendly, people-oriented front desk/guest services associate. You will check guests in during peak hours, answer questions, and ensure a welcoming stay. This role emphasizes a positive attitude, strong communication, and teamwork to maintain high service standards.

Shifts are 8 hours, scheduled 7am-3pm, 3pm-11pm, or 11pm-7am, with opportunities for growth and benefits such as discounts and wellness resources.