Weekend Breakfast Lead - Guest Experience & Service

ZMC Hotels; Paradise Valley (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid time off and 401(k)

Employee discounts

Referral bonus

DailyPay

Job summary

ZMC Hotels in Paradise Valley, AZ, is seeking a customer-focused breakfast attendant. The role starts around 5 am and involves preparing breakfast, cleaning, restocking, and greeting guests during the shift.

You will maintain knowledge of daily counts and hotel services, assist guests to ensure a pleasant experience, and promote breakfast options in line with brand standards; teamwork and reliability are essential.

Qualifications

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Team-oriented with leadership responsibilities.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Maintain knowledge of daily house count, in-house groups, and hotel features and services.
• Monitor guest satisfaction scores and strive to improve satisfaction.
• Greet and acknowledge all arriving guests.
• Anticipate guest needs and help create a pleasant experience.
• Promote and educate guests on breakfast options per brand standards.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

ZMC Hotels in Paradise Valley, AZ, is seeking a customer-focused breakfast attendant. The role starts around 5 am and involves preparing breakfast, cleaning, restocking, and greeting guests during the shift.

You will maintain knowledge of daily counts and hotel services, assist guests to ensure a pleasant experience, and promote breakfast options in line with brand standards; teamwork and reliability are essential.