Guest Services & Retail Operations Leader

Guest Services, Inc.; Washington; On-site; USD 28,000 - 40,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Manager to oversee the front desk, housekeeping and retail operations, ensuring exceptional guest service. Responsibilities include reservations, check-in/out, cash handling, and staff supervision in a busy hospitality environment.

The role requires leadership, strong communication, and a focus on maintaining a safe, efficient operation with profitable retail store performance. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• High School Diploma required; Bachelor's preferred or related customer service experience.
• Clerical skills including typing, filing, and cash handling.
• Proficient with MS Outlook, Word and Excel.

Responsibilities

• Oversee front desk, housekeeping and retail operations, including reservations and guest check-in/check-out.
• Recruit, train, schedule, and supervise front desk staff; maintain staff performance and discipline.
• Respond to guest inquiries and resolve complaints to ensure high guest satisfaction.
• Ensure cash and cash equivalents are counted and balanced at shift start/end.
• Maintain safe facility environment and ensure health and safety compliance.
• Represent the company professionally and manage daily store operations and merchandising.
• Coordinate, analyze, and meet deadlines in line with company strategies.

Skills

Interpersonal skills

Multitasking

Problem solving

Communication

Education

High School Diploma

Bachelor's Degree or related customer service experience

Tools

MS Outlook

Word

Excel

Job description

Guest Services, Inc. is seeking a Front Desk Manager to oversee the front desk, housekeeping and retail operations, ensuring exceptional guest service. Responsibilities include reservations, check-in/out, cash handling, and staff supervision in a busy hospitality environment.

The role requires leadership, strong communication, and a focus on maintaining a safe, efficient operation with profitable retail store performance. Equal opportunity employer committed to diversity and inclusion.