Guest Services Front Desk Coordinator

Guest Services; Town of Florida (NY); On-site; USD 18,000 - 26,000; Full time

Job summary

Guest Services is seeking a Front Desk Agent to perform desk attendant functions including checking guests in and out, handling reservations, and operating the switchboard. This role requires strong customer service and the ability to manage multiple tasks in a fast-paced environment.

You will provide administrative support, greet guests, register rooms, quote rates, and coordinate with Housekeeping. You’ll also balance cash at shift end and respond to guest inquiries to ensure a smooth,

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical skills: typing, filing, cash register operation.
• Computer proficiency and strong communication skills.
• Ability to schedule reservations and multitask.
• Strong interpersonal and administrative skills.

Responsibilities

• Check guests in/out and handle reservations and switchboard.
• Provide administrative and reception support to management and staff.
• Manage phone activity and greet visitors.
• Register and assign rooms; up-sell where possible.
• Ensure accurate charges posted and balance cash at shift start/end.
• Respond to guest inquiries and resolve complaints within authority.
• Coordinate with Housekeeping and other departments.
• Maintain safety awareness and report issues.

Skills

Customer service

Typing

Multitasking

Interpersonal skills

Reservation scheduling

Phone and reception

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services is seeking a Front Desk Agent to perform desk attendant functions including checking guests in and out, handling reservations, and operating the switchboard. This role requires strong customer service and the ability to manage multiple tasks in a fast-paced environment.

You will provide administrative support, greet guests, register rooms, quote rates, and coordinate with Housekeeping. You’ll also balance cash at shift end and respond to guest inquiries to ensure a smooth,