Guest Experience Lead — Front Desk

Peregrine Hospitality

Pooler (GA)

On-site

USD 17,000 - 22,000

Full time

4 hours ago

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Job summary

Peregrine Hospitality in Pooler, GA is seeking a Front Desk Agent to be the first contact for guests, handling check-ins, check-outs, and cashiering with a friendly, professional demeanor. You will upsell rooms, provide local information, process payments, and address guest concerns while maintaining knowledge of hotel services and safety procedures.

Strong communication, multitasking, and a welcoming attitude are essential for ensuring guest satisfaction and supporting the hotel's reputation

Qualifications

High school diploma or GED equivalent required.
1 year of Customer Service experience preferred, Hilton PEP experience preferred.
Will be required to work flexible scheduled shifts based on business needs.
Ability to lift and/or carry up to 40 pounds frequently to assist guests.

Responsibilities

Greet and welcome guests on arrival and maintain a warm first impression.
Register guests and verify reservations, process payments.
Handle cash and balance the cash drawer with accuracy.
Provide information about hotel facilities and local attractions.
Assist guests with check-out and process various forms of payment.
Address guest complaints and resolve issues to ensure satisfaction.
Maintain knowledge of hotel services and local area.
Upsell and promote marketing programs to enhance guest experience and hotel revenue.
Collaborate with team and management professionally.