Guest Services Lead: Coach Front Desk & Delight Guests

Paycom - ATS; Bossier City (LA); On-site; USD 21,000 - 32,000; Full time

Job summary

Paycom - ATS in Louisiana is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

The role requires leadership, coaching, and strong problem-solving abilities, and offers a positive team environment with growth opportunities in front-office and hotel leadership.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk supervision

Customer service

Team coaching

Problem solving

Multitasking

Tools

Hotel systems

Cashiering software

Job description

Paycom - ATS in Louisiana is seeking a Guest Service Supervisor to support front desk operations and help lead the guest services team. You will assist with training, service recovery, shift coverage, and ensuring guests receive a smooth and welcoming experience from arrival to departure.

The role requires leadership, coaching, and strong problem-solving abilities, and offers a positive team environment with growth opportunities in front-office and hotel leadership.