Guest Experience Lead - Front Desk Supervisor

Paycom; Bossier City (LA); On-site; USD 18,000 - 26,000; Full time

Job summary

Paycom in Bossier City, LA is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will train staff, coach for service recovery, handle check-ins and inquiries, and ensure brand standards are followed while maintaining accurate records and keeping management informed.

This role offers a friendly, team-oriented environment with opportunities for growth in hospitality leadership and a chance to shape the guest

Qualifications

• Previous front desk or hospitality experience required
• Strong customer service and communication skills
• Ability to lead, coach, and support a team
• Calm, professional, and dependable
• Strong problem solving and multitasking abilities
• Comfortable with computers and hotel systems

Responsibilities

• Assist in supervising front desk staff and daily operations
• Support check ins, check outs, reservations, and guest inquiries
• Provide coaching and training to team members
• Handle guest concerns and resolve service issues professionally
• Ensure front desk procedures and brand standards are followed
• Maintain accurate records, logs, and shift information
• Communicate important updates to management and other departments
• Assist with cashiering, billing, and basic audit tasks

Skills

Front desk experience

Hospitality experience

Customer service

Communication skills

Leadership / coaching

Problem solving

Multitasking

Computer systems

Job description

Paycom in Bossier City, LA is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will train staff, coach for service recovery, handle check-ins and inquiries, and ensure brand standards are followed while maintaining accurate records and keeping management informed.

This role offers a friendly, team-oriented environment with opportunities for growth in hospitality leadership and a chance to shape the guest