Guest Services & Housekeeping Status Coordinator

Grand Sierra Resort; Reno (NV); On-site; USD 32,000 - 40,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a guest services technician to support housekeeping operations and guest needs across multiple hotel systems. You will handle inquiries, coordinate room status, and ensure timely fulfillment of requests.

Responsibilities include using HotSOS, LMS AS400, Zello, Outlook, and Teams to communicate with teams, assist with lost and found, and maintain room status accuracy. Flexibility across shifts is required.

Qualifications

• Must be able to perform basic math and follow complex written instructions.
• Flexibility to work all shifts including holidays, nights, and weekends.
• Must be a minimum of 16 years of age.

Responsibilities

• Answer all internal and external telephone calls via a multiphone line system.
• Answer and respond to guest questions, provide guest assistance, directions and information.
• Respond to queries from Housekeeping Team Members regarding guest status by checking hotel computer system.
• Complete HotSOS requests and dispatch runner to deliver; follow up to ensure fulfillment.
• Coordinate and transmit information to floor staff to assist in servicing guest rooms and requests.
• Work with multiple software systems including HotSOS, LMS AS400, Zello, Outlook, and Teams.
• Coordinate with outside companies for on-site duties such as pest control.
• Monitor room statuses and update system; place Out Of Order as requested.
• Organize Lost and Found items and update for Security.

Skills

Clerical

Coordination

Analyzing

Precision working

Following instructions

Influencing others

Memorization

Problem solving

Independent judgment

Decision making

Education

Housekeeping experience preferred

Tools

HotSOS

LMS AS400

Zello

Outlook

Microsoft Teams

Job description

Grand Sierra Resort in Reno, NV is seeking a guest services technician to support housekeeping operations and guest needs across multiple hotel systems. You will handle inquiries, coordinate room status, and ensure timely fulfillment of requests.

Responsibilities include using HotSOS, LMS AS400, Zello, Outlook, and Teams to communicate with teams, assist with lost and found, and maintain room status accuracy. Flexibility across shifts is required.