Guest Services Host – Welcoming Guests & Reservations

Dreamscape Hospitality; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Dreamscape Hospitality in Houston is seeking a friendly Host to create a welcoming atmosphere for guests from the moment they arrive. The ideal candidate is attentive, organized, and able to handle multiple tasks while maintaining excellent customer service standards.

You will greet guests, manage seating and reservations, answer inquiries by phone, and coordinate with the service team to ensure a smooth flow of guests throughout service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Previous experience in customer service or hospitality preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and assist with seating arrangements.
• Manage reservations and waitlists efficiently.
• Answer phone calls and respond to guest inquiries promptly.
• Maintain cleanliness and organization of the host stand and waiting area.
• Coordinate with the service team to ensure smooth flow of guests.
• Handle guest concerns or special requests with professionalism and courtesy.
• Provide information about the restaurant, menu, and specials as needed.

Skills

Communication

Multitasking

Customer service

Professional demeanor

Tools

POS systems

Job description

Dreamscape Hospitality in Houston is seeking a friendly Host to create a welcoming atmosphere for guests from the moment they arrive. The ideal candidate is attentive, organized, and able to handle multiple tasks while maintaining excellent customer service standards.

You will greet guests, manage seating and reservations, answer inquiries by phone, and coordinate with the service team to ensure a smooth flow of guests throughout service.