Guest Experience Host, Flexible Hours

Hyatt-Regency-Houston-West; Houston (TX); On-site; USD 27,000 - 38,000; Full time

Job summary

Hyatt Regency Houston West is seeking a friendly and professional Host to create a welcoming atmosphere for our guests and ensure they have a positive experience from the moment they arrive. The ideal candidate will be attentive, organized, and able to handle multiple tasks efficiently while maintaining excellent customer service standards.

Key responsibilities include greeting guests, assisting with seating, managing reservations and waitlists, answering inquiries, keeping the host stand tidy,

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage seating and flow during peak times.
• Strong organizational and multitasking abilities.
• Positive attitude and professional demeanor.
• Flexibility to work evenings, weekends, and holidays.
• Basic knowledge of reservation systems is a plus.

Responsibilities

• Greet guests warmly and assist with seating arrangements.
• Manage reservations and waitlists efficiently.
• Answer phone calls and respond to guest inquiries promptly.
• Maintain cleanliness and organization of the host stand and waiting area.
• Coordinate with the service team to ensure smooth flow of guests.
• Handle guest concerns or special requests with professionalism.

Skills

Greet guests

Communication

Multitasking

Organization

Customer service

Reservation systems

Job description

Hyatt Regency Houston West is seeking a friendly and professional Host to create a welcoming atmosphere for our guests and ensure they have a positive experience from the moment they arrive. The ideal candidate will be attentive, organized, and able to handle multiple tasks efficiently while maintaining excellent customer service standards.

Key responsibilities include greeting guests, assisting with seating, managing reservations and waitlists, answering inquiries, keeping the host stand tidy,