Guest Experience Host – Welcoming Service & Smooth Seating

Gravity Haus; Vail (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

All-In Gravity Haus Membership

Job summary

Gravity Haus is seeking a friendly Host to welcome members and guests, manage reservations, and coordinate seating for a smooth dining experience. You will greet guests, provide menus, and guide them to tables while maintaining hospitality standards.

The role supports front-of-house teams and requires good communication, multitasking, and flexibility to work nights, weekends, and holidays. Join Gravity Haus to contribute to a warm, inclusive guest experience.

Qualifications

• Hospitality or restaurant experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with reservation or POS systems preferred.
• A proactive, team-first attitude and willingness to help wherever needed.
• Comfort working nights, weekends, and holidays as business requires.

Responsibilities

• Greet members and guests warmly upon arrival and provide a positive first impression of the restaurant.
• Manage reservations, walk-ins, and waitlists to ensure efficient seating and guest flow.
• Communicate accurate wait times and seating expectations to guests.
• Escort guests to tables and provide menus as appropriate.
• Assist guests with questions regarding the menu, restaurant operations, or Gravity Haus amenities.
• Coordinate seating with servers, bartenders, and managers to ensure balanced table distribution and smooth service.
• Monitor table availability and dining room activity to optimize guest flow.
• Communicate with the kitchen and front-of-house teams regarding large parties or special requests.
• Maintain organization of the host stand and reservation system.
• Assist with opening and closing duties for the host stand.
• Maintain cleanliness and organization of the entrance and front-of-house areas.
• Support the team during busy service periods to ensure a seamless guest experience.
• Assist with special events, group reservations, and high-volume service periods.
• Maintain a welcoming, professional presence at all times.
• Uphold Gravity Haus service standards and hospitality culture.
• Work collaboratively with all front-of-house team members to support successful service.
• Escalate guest concerns to management when necessary.

Skills

Guest service

Communication

Multitasking

Reservation systems

Tools

POS systems

Job description

Gravity Haus is seeking a friendly Host to welcome members and guests, manage reservations, and coordinate seating for a smooth dining experience. You will greet guests, provide menus, and guide them to tables while maintaining hospitality standards.

The role supports front-of-house teams and requires good communication, multitasking, and flexibility to work nights, weekends, and holidays. Join Gravity Haus to contribute to a warm, inclusive guest experience.