Front Desk Supervisor - Guest Experience Lead

Dreamscape Hospitality; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Dreamscape Hospitality in Houston, TX is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and lead a team of front desk agents. You will supervise the check-in/check-out process, resolve guest issues, and uphold the hotel's standards of service.

You will coordinate with other departments to provide seamless guest experiences, maintain guest records, handle cash/credit transactions, and ensure the front desk area is clean and well-maintained.

Qualifications

• High school diploma required; hospitality education a plus.
• Experience in hotel front desk or supervisory role preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks in fast-paced environment.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Ensure that all guest check-ins and check-outs are handled efficiently and professionally.
• Address and resolve guest complaints or issues promptly and effectively.
• Maintain accurate guest records and handle cash and credit transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure that the front desk area is clean, organized, and well-maintained.
• Assist with hotel marketing and promotion efforts as needed.
• Uphold the hotel's policies and procedures, including those related to safety and security.

Skills

Communication

Multitasking

Problem solving

Team supervision

Guest service

Education

High school diploma

Hospitality management education (preferred)

Tools

Hotel management software

Microsoft Office Suite

Job description

Dreamscape Hospitality in Houston, TX is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and lead a team of front desk agents. You will supervise the check-in/check-out process, resolve guest issues, and uphold the hotel's standards of service.

You will coordinate with other departments to provide seamless guest experiences, maintain guest records, handle cash/credit transactions, and ensure the front desk area is clean and well-maintained.