Guest Services Host (Front Desk) - Elevate Guest Experience

Hyatt Taleo; Hendersonville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Place Nashville-Hendersonville is seeking a Hotel Host (Guest Service Agent) to greet guests, check them in and out, and support hotel operations. The role emphasizes friendly, efficient service, strong communication, and the ability to multitask in a fast-paced environment.

The position is hourly, full-time, and located in Hendersonville, TN. Prior customer service experience in hospitality is preferred; a high school diploma and basic computer skills are required.

Qualifications

• Customer service experience required, preferably in hospitality
• Able to work AM/PM shifts, weekends and holidays
• Must communicate effectively in English (reading, writing, speaking)
• Able to learn quickly in a fast-paced guest-facing role
• Able to multi-task in a busy front desk environment
• Must be 18 years or older
• Strong desire to assist guests in a fast-paced setting
• Basic computer skills (Word, Excel)

Responsibilities

• Greet guests and manage check-in/check-out process
• Answer questions and assist with guest needs
• Maintain lobby and front desk area clean and welcoming
• Support meeting room services and other hotel outlets
• Collaborate with team to ensure smooth guest experiences

Skills

Customer service

Schedule flexibility

English proficiency

Multi-tasking

Communication

Basic computer skills

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Hyatt Place Nashville-Hendersonville is seeking a Hotel Host (Guest Service Agent) to greet guests, check them in and out, and support hotel operations. The role emphasizes friendly, efficient service, strong communication, and the ability to multitask in a fast-paced environment.

The position is hourly, full-time, and located in Hendersonville, TN. Prior customer service experience in hospitality is preferred; a high school diploma and basic computer skills are required.