Guest Experience Specialist

Hyatt Caption Nashville; Nashville (TN); On-site; USD 44,083,000 - 57,859,000; Full time

Job summary

Caption by Hyatt Nashville is seeking a friendly Guest Services Agent to welcome guests, check them in and out, handle inquiries, and ensure a smooth front desk experience. You will coordinate with housekeeping and maintenance to meet guest needs and maintain a clean lobby environment.

The ideal candidate has strong customer service and communication skills, is able to multitask in a fast-paced setting, and can work varied shifts including weekends and holidays.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Professional demeanor

Education

High school diploma

Tools

PMS (Property Management Systems)

Job description

Caption by Hyatt Nashville is seeking a friendly Guest Services Agent to welcome guests, check them in and out, handle inquiries, and ensure a smooth front desk experience. You will coordinate with housekeeping and maintenance to meet guest needs and maintain a clean lobby environment.

The ideal candidate has strong customer service and communication skills, is able to multitask in a fast-paced setting, and can work varied shifts including weekends and holidays.