Hotel Host (Guest Service Agent)

Hyatt Taleo; Hendersonville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Place Nashville-Hendersonville is seeking a Hotel Host (Guest Service Agent) to greet guests, check them in and out, and support hotel operations. The role emphasizes friendly, efficient service, strong communication, and the ability to multitask in a fast-paced environment.

The position is hourly, full-time, and located in Hendersonville, TN. Prior customer service experience in hospitality is preferred; a high school diploma and basic computer skills are required.

Qualifications

• Customer service experience required, preferably in hospitality
• Able to work AM/PM shifts, weekends and holidays
• Must communicate effectively in English (reading, writing, speaking)
• Able to learn quickly in a fast-paced guest-facing role
• Able to multi-task in a busy front desk environment
• Must be 18 years or older
• Strong desire to assist guests in a fast-paced setting
• Basic computer skills (Word, Excel)

Responsibilities

• Greet guests and manage check-in/check-out process
• Answer questions and assist with guest needs
• Maintain lobby and front desk area clean and welcoming
• Support meeting room services and other hotel outlets
• Collaborate with team to ensure smooth guest experiences

Skills

Customer service

Schedule flexibility

English proficiency

Multi-tasking

Communication

Basic computer skills

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Hotel Host (Guest Service Agent) | HEN000253

Description

Hotel Hosts (Front Desk Agent) contribute to the hotel’s commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.
The Hotel Host (Front Desk Agent) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style’s relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It’s so you. Visit http://hyatt.jobs to view other hotel job opportunities at Hyatt.

Qualifications

• Customer service experience is required, preferably in a hotel or related field
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays
• Requires strong command of the English language to include speaking, reading and writing
• Ability to learn quickly and work in fast paced position with guest interaction
• Must be able to multi-task
• Must be 18 years or older
• A true desire to satisfy the needs of others in a fast paced environment
• High school diploma or equivalent required
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Must possess basic computer skills, i.e. Word, Excel, etc.

Primary Location

: US-TN-Hendersonville

Organization

: Hyatt Place Nashville-Hendersonville

Pay Basis

: Hourly US Dollar (USD)

Job Level

: Hourly/Entry Level Employee | Full-time

Job

: Guest Services