Guest Services Host & Concierge (Front Desk)

HHM Hospitality; Sugar Land (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Travel discounts

Life insurance

Daily pay

Educational/professional development

Job summary

HHM Hospitality is seeking an energetic Host to greet guests, manage check-in tasks, and coordinate dining and leisure arrangements. You will balance guest requests with payment processing, and assist with in-room dining and private lounge hosting.

This role emphasizes safety, guest satisfaction, and teamwork. The position offers both full-time and part-time opportunities within a dynamic hotel environment where front desk excellence and guest-centric service are valued.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Makeand confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Education

High School diploma

Job description

HHM Hospitality is seeking an energetic Host to greet guests, manage check-in tasks, and coordinate dining and leisure arrangements. You will balance guest requests with payment processing, and assist with in-room dining and private lounge hosting.

This role emphasizes safety, guest satisfaction, and teamwork. The position offers both full-time and part-time opportunities within a dynamic hotel environment where front desk excellence and guest-centric service are valued.