Guest Experience Host — In-Room & Concierge

HHM Hospitality; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels in Washington, DC is seeking an enthusiastic Host to greet guests, register them, and coordinate room assignments during their stay. You will handle payments, reservations, in-room dining requests, and respond to guest inquiries with a friendly, proactive approach.

This role supports the front desk and private lounge experiences, with a focus on guest satisfaction. A high school diploma and customer service experience are preferred, and candidates should be able to multi-task in a

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Multi-tasking

Education

High School diploma or equivalent

Job description

HHM Hotels in Washington, DC is seeking an enthusiastic Host to greet guests, register them, and coordinate room assignments during their stay. You will handle payments, reservations, in-room dining requests, and respond to guest inquiries with a friendly, proactive approach.

This role supports the front desk and private lounge experiences, with a focus on guest satisfaction. A high school diploma and customer service experience are preferred, and candidates should be able to multi-task in a