Guest Services Hero - Front Desk at Busy Hotel

Sonesta International Hotels Corporation; Miami Beach (FL); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company 
匹

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Job summary

Sonesta International Hotels Corporation in Miami Beach, FL is seeking a Guest Services Agent to uphold Sonesta Service at the front desk. You will register guests, issue keys, answer phones, and process transactions while guiding guests with local services and room locations.

Responsibilities include upselling rooms, following seasonal reservation strategies, maintaining guest information security, and supporting the Operations Manager during shifts.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• May be required to obtain ServSafe certification.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner and process transactions securely.
• Upsell rooms where possible and follow seasonal reservation strategies.
• Maintain security of guest information and assist with deposits and reports.
• Support front desk operations and guest relations during shifts.

Skills

Fluent English

Customer service

Cash handling

Communication skills

Microsoft Office

ServSafe certification

Education

High School diploma

Tools

Opera

Microsoft Office

Job description

Sonesta International Hotels Corporation in Miami Beach, FL is seeking a Guest Services Agent to uphold Sonesta Service at the front desk. You will register guests, issue keys, answer phones, and process transactions while guiding guests with local services and room locations.

Responsibilities include upselling rooms, following seasonal reservation strategies, maintaining guest information security, and supporting the Operations Manager during shifts.