Hotel Operations & Guest Experience Leader

Kana Hotel Group; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Kana Hotel Group is seeking a talented hospitality professional to join our team as a Supervisor. You will lead guest service operations, mentor team members, and ensure adherence to brand standards while delivering exceptional service.

The role requires 1-2 years of hospitality experience and a Bachelor’s degree preferred, with strong communication, relationship-building, and multitasking abilities to support a high-standard guest experience across shifts.

Qualifications

• 1-2 years hospitality experience required.
• Bachelor’s degree in business or related discipline preferred.
• Supervisory experience strongly preferred.
• Exceptional customer service and relationship-building.
• Effective communication and multitasking ability.

Responsibilities

• Conduct employee meetings and communicate policies and brand standards.
• Inform team of new programs to boost guest satisfaction and operations.
• Assist with inventory management to maximize room revenue and meet budgets.
• Organize accounts payable/receivable; deposits.
• Input direct bill into the system.
• Create a positive, safe environment for employees and guests.
• Monitor guest service team and resolve guest complaints.
• Schedule team members and manage staffing needs.
• Support audits and collaborate with management to implement improvements.

Skills

Customer service

Relationship building

Communication

Multi-tasking

Education

Bachelor's degree preferred

Job description

Kana Hotel Group is seeking a talented hospitality professional to join our team as a Supervisor. You will lead guest service operations, mentor team members, and ensure adherence to brand standards while delivering exceptional service.

The role requires 1-2 years of hospitality experience and a Bachelor’s degree preferred, with strong communication, relationship-building, and multitasking abilities to support a high-standard guest experience across shifts.