Guest Services Front Desk Supervisor

Guest Services, Inc.; Davenport (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Guest Services, Inc. seeks a Front Office Supervisor to oversee front desk clerks and operations, including checking guests in and out, reservations, and monitoring of the switchboard; while ensuring overall excellent guest service. This on-site role is based in Davenport, FL.

Responsibilities include staffing, training, scheduling, guest inquiry responses, cash handling, and maintaining a safe, professional environment while upholding the company’s image with clients and vendors.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Clerical skills including typing, filing, office equipment, cash register, and record-keeping.
• Bilingual with English/Spanish is a plus.
• Proficiency with MS Outlook, Word, and Excel.

Responsibilities

• Oversee front desk clerks and operations, including checking guests in/out and reservations.
• Recruit, supervise, train, schedule and direct front desk staff.
• Respond to guest inquiries and resolve complaints.
• Ensure cash and cash equivalents are balanced at shifts' start and end.
• Maintain safe, clean, and orderly facilities and equipment.
• Represent the company professionally with clients, guests, associates, and vendors.

Skills

Typing

Filing

Cash handling

Customer service

Multitasking

Bilingual (English/Spanish)

MS Outlook

MS Word

MS Excel

Office equipment operation

Education

High School Diploma

Bachelor's degree (preferred)

Tools

Reservations systems

POS systems

Job description

Guest Services, Inc. seeks a Front Office Supervisor to oversee front desk clerks and operations, including checking guests in and out, reservations, and monitoring of the switchboard; while ensuring overall excellent guest service. This on-site role is based in Davenport, FL.

Responsibilities include staffing, training, scheduling, guest inquiry responses, cash handling, and maintaining a safe, professional environment while upholding the company’s image with clients and vendors.