Guest Experience Front Desk Supervisor

Carter Hospitality Group, LLC; California, Northern (MO, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Carter Hospitality Group, LLC is seeking a Front Office Supervisor to oversee daily Front Office operations and ensure exceptional guest service. The role includes supervising staff, managing check-ins/outs, and maintaining hotel standards.

The position requires experience in hospitality, strong communication, organizational, and computer skills, with availability across all shifts. Training, scheduling, and interdepartmental coordination are key responsibilities.

Qualifications

• Minimum six months of hospitality/front desk experience.
• Must have reliable transportation.
• Must be able to pass pre-employment testing (background check, etc).
• Must have full availability including days, evenings, nights, weekends and holidays.

Responsibilities

• Supervise Front Desk operations and staff performance.
• Maintain high guest service and hotel standards.
• Assist in training staff on brand standards and procedures.
• Handle check-ins/outs and manage reservations in extranets.
• Coordinate with other departments to fulfill guest requests.
• Perform cashier duties and post charges to guest accounts.

Skills

Strong communication

Organizational skills

Computer skills

Leadership techniques

Tools

PMS systems

Job description

Carter Hospitality Group, LLC is seeking a Front Office Supervisor to oversee daily Front Office operations and ensure exceptional guest service. The role includes supervising staff, managing check-ins/outs, and maintaining hotel standards.

The position requires experience in hospitality, strong communication, organizational, and computer skills, with availability across all shifts. Training, scheduling, and interdepartmental coordination are key responsibilities.