Front Desk Supervisor

Shamin Hotels; Williamsburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shamin Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations and provide outstanding guest service. You will support training and development of front desk staff while ensuring smooth check-in/check-out processes and adherence to brand standards.

The role requires leadership, problem-solving, and the ability to handle guest concerns promptly in a welcoming environment. You will coordinate with other departments to maximize guest satisfaction and revenue.

Qualifications

• Experience supervising front desk or guest services teams.
• Strong leadership and problem solving abilities.
• Excellent guest communication and service orientation.

Responsibilities

• Oversee daily front desk operations and staff adherence to policies.
• Provide prompt, professional guest service and resolve inquiries or complaints.
• Assist with check-in/check-out processes ensuring accuracy and efficiency.
• Train and mentor front desk staff to maintain high service standards.
• Monitor room availability, reservations and rates to optimize occupancy and revenue.
• Handle guest concerns and ensure guest satisfaction; report issues as needed.
• Oversee front desk cash handling, billing and financial transactions.
• Collaborate with housekeeping, maintenance and other departments for seamless guest experiences.
• Enforce safety and security procedures for guests and staff.
• Assist with scheduling front desk shifts and coverage.
• Ensure compliance with hotel brand standards and policies.

Skills

Leadership

Guest service

Training & development

Cash handling

Scheduling

Communication

Job description

Job Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and assisting in the training and development of front desk associates. This role requires strong leadership, problem-solving skills, and the ability to handle guest concerns efficiently while maintaining a welcoming and professional environment.

Key Responsibilities

• Supervise front desk staff, ensuring smooth operations and adherence to company policies and procedures.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests promptly and professionally.
• Assist with the check-in and check-out process, ensuring accuracy and efficiency.
• Train and mentor front desk associates to uphold high service standards.
• Monitor room availability, reservations, and rates to maximize occupancy and revenue.
• Handle guest complaints and resolve issues to ensure guest satisfaction.
• Oversee cash handling procedures, billing, and financial transactions at the front desk.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Enforce safety and security procedures to protect guests and staff.
• Assist in scheduling and managing front desk team members’ shifts.
• Ensure compliance with hotel brand standards and operational policies.