Front Desk Supervisor & Guest Services Lead

guestservices; Davenport (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Guest Services, Inc. in Davenport, Florida, is seeking a Front Office Supervisor to oversee front desk clerks and daily operations, including check-ins/outs, reservations, and switchboard monitoring, while ensuring guest satisfaction.

The role entails recruiting, training, scheduling, and supervising front desk staff, handling guest inquiries and complaints, and ensuring accurate cash handling at shift start and end. Strong communication and computer skills (Outlook, Word, Excel) are essential.

Qualifications

• High School Diploma. Bachelor's Degree preferred.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and ability to multitask.
• Bilingual is a plus (English/Spanish).
• Computer proficiency with MS Outlook, Word, and Excel.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative and communication skills.

Responsibilities

• Oversee front desk operations and reservations, including check-ins/outs and switchboard monitoring.
• Recruit, supervise, training, scheduling, and directing front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Ensure all cash and cash equivalents are accounted for and balanced at shift start/end.
• Maintain a safe facility environment and ensure upkeep of equipment and cleanliness.
• Represent the company professionally with clients, guests, and vendors.

Skills

Front desk operations

Bilingual English/Spanish

Customer service

Scheduling

Cash handling

Education

High School Diploma

Bachelor's Degree preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services, Inc. in Davenport, Florida, is seeking a Front Office Supervisor to oversee front desk clerks and daily operations, including check-ins/outs, reservations, and switchboard monitoring, while ensuring guest satisfaction.

The role entails recruiting, training, scheduling, and supervising front desk staff, handling guest inquiries and complaints, and ensuring accurate cash handling at shift start and end. Strong communication and computer skills (Outlook, Word, Excel) are essential.