Front Desk Supervisor - Guest Services Lead

Lake Roosevelt Adventures; Davenport, Northern (FL, KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

None

Job summary

Guest Services, Inc. is seeking a Front Office Supervisor in Davenport, FL. The role oversees front desk operations, reservations, and switchboard with a focus on delivering excellent guest service.

Responsibilities include supervising staff, training, responding to inquiries, ensuring accurate cash handling, and maintaining a safe environment for guests and team members. A High School Diploma is required; a Bachelor's degree is preferred, and bilingual abilities are a plus.

Qualifications

• High School Diploma; Bachelor's degree preferred.
• Clerical skills including typing, filing, office machines, cash handling, and records.
• Bilingual is a plus (English/Spanish).
• Proficiency with MS Outlook, Word and Excel.

Responsibilities

• Oversee front desk operations including checking guests in/out, reservations, and switchboard.
• Recruit, supervise, train, schedule and guide front desk staff.
• Respond to guest inquiries and resolve complaints.
• Ensure cash handling accuracy and balance at shift start/end.
• Maintain safe, clean, and professional front desk environment.

Skills

Strong communication

multitasking

interpersonal skills

customer service

Education

High School Diploma

Bachelor’s degree preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

Guest Services, Inc. is seeking a Front Office Supervisor in Davenport, FL. The role oversees front desk operations, reservations, and switchboard with a focus on delivering excellent guest service.

Responsibilities include supervising staff, training, responding to inquiries, ensuring accurate cash handling, and maintaining a safe environment for guests and team members. A High School Diploma is required; a Bachelor's degree is preferred, and bilingual abilities are a plus.