Guest Services Front Desk Specialist

Circa Las Vegas

Las Vegas (NV)

Hybrid

USD 32,000 - 42,000

Full time

10 days ago

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Job summary

Circa Las Vegas is seeking a Front Desk Agent to provide outstanding guest service at check-in/check-out, manage reservations and assist guests with information and services. You will issue keys, handle payments and strive for maximum guest satisfaction while supporting inventory control.

The role requires strong communication, basic math and cash handling experience, with ability to work any day including weekends and holidays.

Qualifications

Must have strong written and verbal communication.
Basic math skills required.
Must have cash handling experience.
Understand and comply with company, department and Gaming Control Board rules and procedures.
Proficiency with Microsoft Office, Outlook and Internet.

Responsibilities

Welcome guests by name and check them in and out accurately.
Accurately creating reservations and processing check-ins/check-outs.
Operate terminal and perform maintenance, including issuing keys and keeping areas clean.
Answer guest questions in a manner that shows knowledge of the department and property.
Assist supervisors with identifying guests with special needs to protect assets and enhance service.
Observe and report unusual or suspicious behavior.
Maintain front and back of house areas and communicate shortages.