Hotel Front Desk & Guest Services Agent

Caesars Entertainment; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment's Paris Las Vegas is seeking a Front Desk agent to handle check-in and check-out transactions and assist guests with questions, dining, and shows with a friendly, professional demeanor.

As a first point of contact, you will resolve guest concerns, provide accurate information about hotel services, and maintain a positive attitude during your shift. This role requires strong communication skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Strong interpersonal and communication abilities.
• Ability to resolve guest inquiries with a positive attitude.
• Comfort with handling multiple tasks and phone volume.
• Proactive problem solving in a guest-focused environment.
• Experience in front desk or guest services is a plus.
• Basic computer knowledge is required.

Responsibilities

• Process guest check-in and check-out with accuracy.
• Assist guests with questions about the city and property.
• Help guests book dining, shows, and experiences.
• Support guest service recovery when possible.
• Maintain a cheerful and professional demeanor at all times.
• Keep informed about hotel events to assist guests.
• Communicate with guests to expedite requests.
• Ensure courteous service to all guests.

Skills

Interpersonal skills

Communication skills

Problem solving

Multitasking

Phone handling

Team player

Customer service

Basic computer knowledge

Job description

Caesars Entertainment's Paris Las Vegas is seeking a Front Desk agent to handle check-in and check-out transactions and assist guests with questions, dining, and shows with a friendly, professional demeanor.

As a first point of contact, you will resolve guest concerns, provide accurate information about hotel services, and maintain a positive attitude during your shift. This role requires strong communication skills and the ability to multi-task in a fast-paced environment.