Front Desk & Guest Services Associate - Part-Time

United States Army Installation Management Command; Honolulu (HI); On-site; USD 34,000 - 39,000; Part time

Job summary

The Hale Koa Hotel in Honolulu seeks a Hotel Customer Service Agent to manage front desk operations, reservations, PBX, and guest assistance for a property with over 800 rooms.

This is a part-time position with local candidates reviewed first; Army NAF employment offers benefits such as health/life insurance, retirement plans, and paid time off.

Candidates will provide information on services and area attractions, resolve guest concerns, and handle payments and emergencies.

Qualifications

• Front desk and hotel front office experience preferred.
• Ability to handle guest inquiries, reservations, and billing questions.
• Excellent customer service and communication skills.
• Willingness to work part-time schedule.

Responsibilities

• Serve as hotel customer service clerk at a property with 800+ rooms.
• Perform desk clerk, PBX, reservations, activities, and security duties.
• Provide information on hotel services and local area.
• Resolve guest concerns and assist with transportation and luggage.
• Handle cash, payments, and change; maintain accountability of petty cash.
• Respond to medical and fire emergencies.

Job description

The Hale Koa Hotel in Honolulu seeks a Hotel Customer Service Agent to manage front desk operations, reservations, PBX, and guest assistance for a property with over 800 rooms.

This is a part-time position with local candidates reviewed first; Army NAF employment offers benefits such as health/life insurance, retirement plans, and paid time off.

Candidates will provide information on services and area attractions, resolve guest concerns, and handle payments and emergencies.