Guest Services & Front Desk Specialist

Douglas J Institutes & Salons; Grand Rapids (MI); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Douglas J Institutes & Salons in Grand Rapids is seeking a friendly Guest Services Associate to be the first contact for guests and students, creating a welcoming, positive experience from the moment they walk in.

The role balances customer service, front-desk duties, scheduling, payments, and small retail assistance, requiring strong communication, organization, and reliability, including some evenings and weekends.

Formación

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must be available for some evening and weekend shifts

Responsabilidades

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Conocimientos

Customer service

Excellent communication

Detail-oriented

Multitasking

Professional demeanor

Herramientas

Scheduling systems

Computer literacy

Office software

Descripción del empleo

Douglas J Institutes & Salons in Grand Rapids is seeking a friendly Guest Services Associate to be the first contact for guests and students, creating a welcoming, positive experience from the moment they walk in.

The role balances customer service, front-desk duties, scheduling, payments, and small retail assistance, requiring strong communication, organization, and reliability, including some evenings and weekends.