Guest Services Pro — Front Desk & Scheduling

Douglas J Institutes & Salons; Ann Arbor (MI); On-site; USD 1,929,000 - 2,342,000; Full time

Job summary

Douglas J Institutes & Salons in Ann Arbor is seeking a friendly and dependable Guest Services Associate to act as the first contact for guests and students. You will create a welcoming experience from the moment they arrive, balancing customer service, administrative tasks, and a busy front desk.

The ideal candidate enjoys working with people, is organized and detail-oriented, and is comfortable with scheduling systems, payments, and retail assistance in a salon front-desk setting.

Qualifications

• Experience in customer service, front desk, salon, spa or hospitality preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.
• Reliable and punctual.
• Must be available for evening and weekend shifts.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the school in a positive, professional, and enthusiastic manner.

Skills

Customer service

Reception

Multitasking

Organizational skills

Communication

Tools

Scheduling software

Office software

Job description

Douglas J Institutes & Salons in Ann Arbor is seeking a friendly and dependable Guest Services Associate to act as the first contact for guests and students. You will create a welcoming experience from the moment they arrive, balancing customer service, administrative tasks, and a busy front desk.

The ideal candidate enjoys working with people, is organized and detail-oriented, and is comfortable with scheduling systems, payments, and retail assistance in a salon front-desk setting.