Guest Experience Concierge — Spa & Salon Front Desk

Douglas J Institutes & Salons; Ann Arbor (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Douglas J Institutes & Salons in Ann Arbor, MI seeks a Guest Services Associate to be the first point of contact, delivering a welcoming experience from arrival through checkout.

The role combines customer service, administrative tasks, and front-desk coordination in a busy salon and med spa environment. Prior guest-facing experience is preferred, with strong communication and organizational skills essential.

Qualifications

• Previous customer service/receptionist/front-desk experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable with computers, phones, scheduling systems, and basic office software.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized reception area.
• Monitor daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the salon and med spa positively and enthusiastically.

Skills

Customer service

Reception/front desk

Communication

Multitasking

Organization

Tools

Scheduling systems

Computer skills

Job description

Douglas J Institutes & Salons in Ann Arbor, MI seeks a Guest Services Associate to be the first point of contact, delivering a welcoming experience from arrival through checkout.

The role combines customer service, administrative tasks, and front-desk coordination in a busy salon and med spa environment. Prior guest-facing experience is preferred, with strong communication and organizational skills essential.