Guest Services Associate

Douglas J Sa; Royal Oak (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Douglas J Institute - Royal Oak is seeking a friendly, professional Guest Services Associate to be the first point of contact for guests and students, creating a welcoming experience from the moment they walk in.

The role combines customer service, administrative tasks, and front-desk responsibilities in a busy environment, with a focus on organization, reliability, and a polished, professional demeanor.

Qualifications

• Previous customer service, receptionist, front-d Desk, salon, spa, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Computer skills

Reliability

Punctuality

Job description

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

What you'll do:

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Must have open availability for day shifts, mid shifts, night shifts and some Saturdays until 5pm. Douglas J Institute - Royal Oak is always closed on Sunday!