Front Desk & Guest Services Specialist

Douglas J Sa; Royal Oak (MI); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

Douglas J Institute - Royal Oak is seeking a friendly, professional Guest Services Associate to be the first point of contact for guests and students, creating a welcoming experience from the moment they walk in.

The role combines customer service, administrative tasks, and front-desk responsibilities in a busy environment, with a focus on organization, reliability, and a polished, professional demeanor.

Formación

• Previous customer service, receptionist, front-d Desk, salon, spa, or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.

Responsabilidades

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Conocimientos

Communication

Interpersonal skills

Organizational skills

Multitasking

Computer skills

Reliability

Punctuality

Descripción del empleo

Douglas J Institute - Royal Oak is seeking a friendly, professional Guest Services Associate to be the first point of contact for guests and students, creating a welcoming experience from the moment they walk in.

The role combines customer service, administrative tasks, and front-desk responsibilities in a busy environment, with a focus on organization, reliability, and a polished, professional demeanor.